Truly exceptional customer support is an essential part of our service, and is one of the things that sets us apart from our competitors. Since our revenue is directly dependent on how well our customers are doing, it is in our best interest to make sure that they are doing as well as possible. In addition to handling issues relating to our software and service, we also field a lot of questions about starting up a new business, computer issues, networking issues, as well as questions about navigating rules, regulations, and bureaucracies. Pretty much the only thing we can’t try to help with is anything clinical related.
Help Desk
Our primary means of providing support is our help desk. The help desk has dedicated, knowledgeable, full time staff whose primary responsibility is to resolve issues. The help desk is available 24 hours a day, although major issues can only be resolved during standard business hours. The help desk can be reached by calling toll free (866) 773-3867 or by sending an email to support@milanmedical.com.
Training Videos
- Cockpit Overview
- Adding a New User
- Adding a New Patient
- Adding a Partial Treatment Plan
- Adding a Half Treatment Plan
- Completing a Treatment Plan
- Writing a Progress Note
- Managing Units
- Managing Denials
Other Resources
- Group Chat - A useful way to communicate and exchange files.
- Help Manual - Comprehensive help manual for all users.
- - Click here when requested to send us technical information.
- Remote Training - Click here when requested to attend a remote training.
- Remote Assistance - Click here when requested so we can view your computer.