News



Maintenance Window: Saturday, January 13th 2018 from 7am-10am

The system will be down for server updates and maintenance on Saturday, January 13th 2018 from 7am-10am.


Keeping you informed,
Milan Medical Team
da Vinci Offices closed for Martin Luther King Day (1/15/2018)

Please be advised that the Milan Medical staff will be unavailable on Monday, January 15th, 2018 in observance of Martin Luther King Day.

**ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM SATURDAY(1/13), SUNDAY(1/14), & MONDAY(1/15) WILL BE ANSWERED ON TUESDAY(1/16) MORNING**

This will not affect our billing system. Approved notes will automatically be posted on Monday night. As usual, any notes approved after Monday will need to be manually posted by an Admin.


Thank you,
Milan Medical Management
Maintenance Window: Wednesday, Jan 3, 2018 9:30pm - 10pm

Tonight (1/3/18), we will be down briefly for a maintenance update for manual Medicare chart printing between 9:30 and 10 pm.


Keeping you informed,

Milan Medical Staff
da Vinci Offices closed Monday (1/1/18)

Please be advised that the Milan Medical staff will be unavailable on Monday, January 1, 2018 in observance of New Year's Day.

***ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM MONDAY(1/1) WILL BE ANSWERED ON TUESDAY(1/2) MORNING***

Happy New Year!
Milan Medical Management
Milan Staffing Changes

As a response to the continuing shortfalls on the governmental budgets and the associated cuts to our customers, we have chosen to lay off a few staff members. While we would have preferred to keep all of our staff and appreciate all the contributions that they made to Milan, the only way we can adjust our costs significantly is to adjust our staffing levels. We made these adjustments carefully to be certain that we could continue to maintain, secure, and support our current HIPAA-Compliant Milan system and develop our upcoming EHR-Certified version. We have completed 2 of the 3 rounds of compliance testing and expect to have final certification by the end of June.

Keeping You Informed,

Girard Jergensen
CISA, CISSP, CRISC
VP of Engineering
da Vinci Offices closed Friday(12/22/17) & Monday(12/25/17) for Christmas

Please be advised that the Milan Medical staff will be unavailable on Friday, December 22, 2017 & Monday, December 25, 2017 in observance of Christmas.

***ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM FRIDAY(12/22), SATURDAY(12/23), SUNDAY(12/24), & MONDAY(12/25) WILL BE ANSWERED ON TUESDAY(12/26) MORNING***


Happy Holiday!
Milan Medical Management
Maintenance Window: Wednesday, December 13th, 2017 from 9:30pm-10pm

The system will be down for server updates and maintenance on Wednesday, December 13th, 2017 from 9:30pm - 10pm.


Keeping you informed,
Milan Medical Team
Milan Core Support Hours 8 - 5, Expect UserWaits

****UPDATE**** Cuts were approved by OHCA and may NOT apply to Behavioral Health rates, we'll add more information when we know more. *****
****UPDATE 2**** We have confirmed with ODMHSAS that cuts do not affect you if you are not TFC/Residential. *****
As you may already know, when rates get cut, we reduce our fees. Due to the present cutbacks from OHCA and DMHSAS, we are reducing our primary support hours to standard business hours (8-5). Email and voicemail will continue be available after hours but will be answered on the next business day.

Additionally, since the 12/1 cuts were approved retroactively but the rates have not been published yet, you may also experience a higher than normal level of UserWait claims from underpayment over the next month or so. Once we get a copy of the new rates, we will be able to adjust the rates in Milan, returning the UserWait to normal amounts.

Keeping You Informed,
Milan Medical Team
da Vinci Offices closed Thursday & Friday for Thanksgiving

Please be advised that the Milan Medical staff will be unavailable on Thursday, November 23, 2017 & Friday, November 24, 2017 in observance of Thanksgiving's Day.

**ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM THURSDAY(11/23), FRIDAY(11/24), SATURDAY(11/25), & SUNDAY(11/26) WILL BE ANSWERED ON MONDAY(11/27) MORNING**


Thank you,
Milan Medical Management
da Vinci Offices closed for Veteran's Day 11/10/2017

Please be advised that the Milan Medical staff will be unavailable on Friday, November 10, 2017 in observance of Veteran's Day.

**ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM FRIDAY(11/10), SATURDAY(11/11), & SUNDAY(11/12) WILL BE ANSWERED ON MONDAY(11/13) MORNING**


Thank you,
Milan Medical Management